Keller Williams Ranks “Highest in Customer Satisfaction” for 2012 by J. D. Power and Associates

According to the J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction StudySM released recently, Keller Williams Realty, Inc. ranks highest in customer satisfaction in both the homebuyer and home seller segments. Keller Williams Realty, Inc. achieved the highest scores in all measured factors across both segments, receiving the highest Power Circle RatingSM among its competitors overall.

 “We are so proud to have our associates be recognized once again for leading the industry with the influence and reputations they have in their local communities. They continually demonstrate not only their level of talent, but their commitment to serving our communities with the utmost integrity and highest level of service,” Mark Willis, CEO of Keller Williams Realty, Inc., stated. “Congratulations to all Keller Williams Realty associates. They have certainly earned this prestigious distinction.”

 The fifth annual J.D. Power and Associates study measures customer satisfaction with the largest national real estate companies within the home buyer and seller segments. Scores are determined by examining three factors of the home-buying experience: agent/salesperson; office; and variety of additional services. For the home-selling segment, agent/salesperson; marketing; office; and variety of additional services are examined.

 J.D. Power and Associates stated, “[The uncertain economic times] present a challenge for the real estate companies to really work closely with the customers and really hold their hand through the entire process to make them feel more comfortable in the decisions. Keller Williams has set itself apart by performing high in all the areas that are most important to customers specifically with the agent, the offices, and the services that they provide.”

 “Our agents go above and beyond to help their clients at one of the most personal times in their lives – when they are buying or selling a home. We are incredibly honored and humbled that our associates have been recognized yet again for their incredible levels of service,” says Mary Tennant, President of Keller Williams Realty, Inc.

July 2012 NWMLS Activity

Buyers continue to scramble to take advantage of the low interest rates while inventory levels remain low! This has been described as the best buying opportunity ever.

At the end of June we saw 26,545 active listings compared to 26,747 in July; hopefully signs that inventory levels are improving. While compared to a year ago, inventory levels are off by more than 28 percent with inventory in Snohomish County represents almost half of what we had a year ago (4,546 versus 2,277)!

There were 8,416 Pending sales reported as compared to 8,632 new listings added to inventory; another good sign for inventory levels. Pending sales increased more than 17 percent compared to a year ago in all 21 Counties served by the Northwest Multiple Listing Service.

Prices also rose 7 percent as the median sales price increased from $237,975 a year ago to $254,900. Single family homes showed the greatest increases (up more than 10 percent) while Condominiums remained mostly flat. Clallam, San Juan and Snohomish County reported double-digit gains.

Brokers reported 6,098 closed sales in July compared to 5,180 one year ago; an increase of 17.7 percent. This was the second time this year that sales were over 6,000; a volume last reported in September of 2007.

All-in-all we are seeing the market heat up and with interest rates being the lowest of record, the time couldn’t be better to be in real estate. I believe the client deserves the best possible real estate experience; let me know how I can help!